Frequently Asked Questions
If you are not able to find the answer to your question below, please shoot us an email at: info@lovemichcollection.com
General Questions
What is a Love Mich® Coffee Cozy?
Glad you asked! ;) Our CEO and Founder, Michelle Provencher, first created the original iced coffee cozies in 2008 when she saw a need for something to stop her iced coffee from sweating all over her desk at her day job. With self-taught sewing skills and a stubborn ambition to create something perfect, she developed the Love Mich® Coffee Cozy late one summer night in 2008. Over the last 15 years, the popularity of our cozies has spread like wild fire. Our cozies fit snugly around your iced cup to keep it from sweating and melting AND keep your hot cup from burning your hands! Perfect for any and all beverage drinkers! Our cozies are THE trendsetters in the beverage sleeve world and began the movement of #nomorenakedcups™!
As we say here at Love Mich®, "It's not just a coffee cozy, it's a LIFESTYLE."
How do I wash my coffee cozy?
Any washing/cleaning of your cozy is done at your own risk. We are not responsible for any fading, bleeding of lining, etc. We highly recommend only spot cleaning and not full submersion of the cozy.
Spot clean or hand wash only using a mild detergent and AIR DRY. Do NOT put your cozy in the dryer or microwave!
Remember to be gentle when cleaning your cozy as scrubbing on the print will result in fading.
Do you do custom orders?
We are very sorry but we cannot accommodate custom orders for the foreseeable future. Thank you for understanding!
Do you donate to fundraisers?
We love to be able to support our local community (and beyond)! We have a donation request application that you are welcome to fill out! Here is the link: https://forms.gle/LvQWfy4T8jVo3WUQA
Contacting Us
How do I contact you?
Questions about orders: orders@lovemichcollection.com
General questions: info@lovemichcollection.com
I sent an email, when will I get a response?
We try our very best to respond to emails as timely as possible during normal business hours. We are generally in the studio during normal business hours Monday through Friday. We are closed on Saturdays, Sundays and all major holidays.
Please note, if your email is with regard to an order that has already occurred, we will do our best to respond within a couple of business days.
If your email is a general inquiry, question or comment, it could take us a couple of weeks to respond. We are always working to improve our response times but especially in the days surrounding a monthly shop opening, our inboxes are flooded!
Purchasing & Orders
When is your next restock?
We typically announced when we are restocking or have a new collection via social media, text, or email! Our restocks are usually on a weekday during normal business hours (EST)!
How do I know what prints you will have available in the next release?
We change up our prints with each collection release! The collections are usually Spring, Summer, Fall, Winter with various special holiday collections mixed in! The prints are always previewed on social media so be sure to follow us! Most prints don't restock so once they're gone, they're gone! However, we do have several exclusive Love Mich® prints that tend to make frequent comebacks! :)
Why do these sell out so fast and how am I supposed to get one?
They sell out fast because they are AWESOME! ;) Our items are handmade, by real humans, right here in Massachusetts and they take time. We crank out as many as we can over a period of time and then list everything we have available during our shop openings. We promise they are worth the wait and determination to purchase!
I was trying to order, had an item in my cart, and it sold out before I could complete the order. What happened?
This can be frustrating, we know! During our shop openings there are usually far more people trying to purchase than there are items available for purchase. Because of that, and how quickly they sell out, it is not uncommon for items to disappear from your cart. Yes, even within the first 30 seconds of our shop opening. It can be very disappointing and we understand that. Please know that this is not a "glitch" in the website. It is simply the difference between the volume of people trying to purchase and the limited number of items we have available.
Our goal is for every person who desires a cozy, to be able to purchase one! Stick with us, they are absolutely worth the wait!
Why wasn't the item I put in my cart held until I was able to check out?
Our website does not allow for items to be held in your cart while you continue to shop or during the check out process. Our restocks sell FAST (usually within minutes!) and it is very likely that someone else also put the exact item in their cart at the same time. It all depends on who checks out faster. The item is not officially yours until you reach the "thank you for your order" screen AND you receive an order confirmation email.
I placed an order but I selected the wrong size. Can I change it?
If the print is still in stock in the correct size, then you could email us to cancel your original order within an hour of purchase and then place a new order for the correct size! :)
Could I cancel my order?
Full order cancellations must be requested within 1 HOUR of purchasing. We do not allow partial cancellations. Please note that it is our discretion as to whether or not to allow a cancellation at all. Please be mindful of your purchases.
Product Sizing
What are the different coffee cozy sizes?
The "Jumbo" size fits: Dunkin Donuts ICED Large, Starbucks ICED Trenta and other cups similar in shape and size
The "Regular Iced" size fits: Dunkin Donuts ICED medium, Starbucks ICED Venti, and Dunkin HOT XL
The "Small " size fits: Dunkin Donuts ICED Small & Starbucks ICED Grande as well as the Dunkin Donuts HOT small & medium.
The "Skinny" size fits: Starbucks HOT Grande, Dunkin HOT medium & large
** Please note - the Starbucks HOT Venti cups have changed slightly! The skinny cozy *might* fit with some wiggling but the small and regular cozies work as well! **
Shipping
Do you ship internationally?
YES! We now ship to the following countries. Please note that the customer is responsible for any and all customs and duties fees upon receipt. Thank you!!
-United Kingdom, Ireland, Germany, France, Spain, Portugal, Australia, and Canada
*Please note that shipping internationally is expensive. We did our best to estimate the costs for each country but if the shipping cost is significantly higher, we may have to invoice you for additional shipping. Our suggestion is finding a group of friends to order with and then split the cost amongst yourselves!
When will I get my purchase?
Processing items for shipment does take time here at our small studio but we move them out as quickly as possible! Our usual shipping and processing time is about 3 - 5 business days. During the holidays or a large sale, processing and shipping is typically 7 - 10 business days.
*If you need your order for a special date or occasion, please shoot us an email so we can get it out to you asap!* :)
How is my order shipped?
All items are shipped via USPS within the United States. Please note that USPS may take several days depending on where you are located in the US.The Love, Mich Collection® is not responsible for mis-delivered, lost and/or damaged packages.Unfortunately once your package has left our studio and gone into the hands of the USPS, we have no control over it. If you have an issue with your package, or the delivery of your package, please contact your LOCAL United States Postal Service office.
What should I do if my package says it was delivered but it wasn't?
Unfortunately, it is not unusual for the Post Office to mark something delivered and then it doesn’t actually show up until a day or two later. We understand it can be very frustrating! If it does not show up the next day, please contact your local Post Office (you can find their number on Google as opposed to the main 1-800 number) ask them to look into it. Often times their “inside” tracking system is much more detailed and they might be able to locate it that way. If the post office indicates there may be a chance that the package is being returned to us for some reason, please let us know so we can keep an eye out in case it does.
I live locally, can I pick up my order?
Unfortunately, we're not equip for local order pick-ups at this time. Thank you for understanding!
Returns & Resale
What is your return policy?
Returns are considered on a case by case basis by the original purchaser ONLY, in new, unused and unopened condition. Please contact us directly at orders@lovemichcollection.com with your order number and full name to discuss. Customers are responsible for return shipping. Returns must be made within 5 days of receipt of the item regardless of when you took the item out of its' packaging. Once item is returned, it will be inspected for use and refund will be issued, less shipping, if conditions are met.
What is your policy on resale?
There is a Love Mich® Official BST group on Facebook if you find yourself in a position to want to sell or trade your Love Mich® items. Please note - ALL BST transactions, including those that occur in our Official BST group, are AT YOUR OWN RISK. We do not accept any responsibility for any transactions or items that take place from person to person.
Please also note - the ONLY authorized seller of our products is OUR own website. We cannot confirm the authenticity of products purchased anywhere but directly from our official website.
Further, we do NOT allow our products to be sold above our current retail price.
I bought one of your items through a BST (buy/sell/trade) site and have an issue with it. Can you help?
Unfortunately, we are unable to assist with any issues that occur with person to person sales of our products. We have no control of what happens to our items prior to, during or after these types of exchanges. We love that so many folks want to share their love of Love Mich® but all of those types of transactions are at the buyer and seller's own risk.
