If you are not able to find the answer to your question below, please shoot us an email to: email@example.com
What is a Love Mich® Coffee Cozy?
Glad you asked! ;) Our CEO and Founder, Michelle Provencher, first created the original iced coffee cozies in 2008 when she saw a need for something to stop her iced coffee from sweating all over her desk at her day job. With self-taught sewing skills and a stubborn ambition to create something perfect, she developed the Love Mich® Coffee Cozy late one summer night in 2008. Over the last 10 years, the popularity of our cozies has spread like wild fire. Our cozies fit snugly around your iced cup to keep it from sweating and melting AND keep your hot cup from burning your hands! Perfect for any and all beverage drinkers! Our cozies are THE trendsetters in the beverage sleeve world and began the movement of #nomorenakedcups™!
As we say here at Love Mich®, "It's not just a coffee cozy, it's a LIFESTYLE."
How do I place an order?
We only take orders during our designated "shop openings" which happen about once a month! We announce the date on social media about a week beforehand. Make sure you are following us!
When is your next restock?
We open our online shop for orders about once a month! The date and time is announced about a week beforehand on social media. Our restocks are typically on a weekday during normal business hours!
How do I know what prints you will have available?
We change up our prints with each shop opening! We release previews of those prints on social media about a week before the monthly shop opening. Whether or not certain prints will return is always a secret! However, we do have several exclusive Love Mich® prints that do tend to make frequent comebacks!
Could I order outside of a shop opening and just wait for it to be made?
Unfortunately, no. Due to the high demand for our product, we are only able to take orders during our shop openings.
Could you let me know when you are restocking?
Do you do pre-orders?
No, we're sorry! Due to the high demand for our product, we only sell what we have made and ready to ship during our monthly openings.
Why do these sell out so fast and how am I supposed to get one?
They sell out fast because they are AWESOME! ;) Our items are handmade, by real humans, right here in the good ole United States of America and they take time. We crank out as many as we can over the course of a month and then list everything we have available during our shop openings. We are constantly upping the amount of inventory for each opening and pushing our people to the limits, but our items keep selling out faster and faster! It is a great "problem" for a small business but can be frustrating as a customer! We totally understand that and are continually working every day to make sure that eventually, each and every person that desires one of our Love Mich® coffee cozies, is able to purchase one (or two!) We promise they are worth the wait and determination to purchase!
I was trying to order, had an item in my cart, and it sold out before I could complete the order. What happened?
This can be frustrating, we know! During our shop openings there are usually FAR MORE people trying to purchase than there are items available for purchase. Because of that, and how quickly they sell out, it is not uncommon for items to disappear from your cart. Yes, even within the first 30 seconds of our shop opening. It can be very disappointing and we understand that. Please know that this is not a "glitch" in the website. It is simply the difference between the volume of people trying to purchase and the limited number of items we have available.
As always, we are continually adding more and more inventory to our monthly sales. Our goal is for every person who desires a cozy, to be able to purchase one! Stick with us, they are absolutely worth the wait!
Why wasn't the item I put in my cart held until I was able to check out?
Our website does not allow for items to be held in your cart while you continue to shop or during the check out process. Our restocks sell FAST (usually within minutes!) and it is very likely that someone else also put the exact item in their cart at the same time. It all depends on who checks out faster. The item is not officially yours until you reach the "thank you for your order" screen AND you receive an order confirmation email.
The site shows everything is "sold out", how do I purchase?
Due to how quickly our items sell out, we only open our online store once a month. Items typically sell out in minutes and everything in the shop remains as "sold out" until the next opening. We announce opening dates via social media! Make sure you are following!
Can I still order something if everything is sold out?
No, we are unable to take individual orders outside of our monthly shop opening.
Do you do custom orders?
We are very sorry but we cannot accommodate custom orders for the foreseeable future. Thank you for understanding!
How much are the coffee cozies?
$24 each plus shipping!
I placed an order but I selected the wrong size. Can I change it?
Unfortunately, we cannot accept sizing changes once a purchase has been made. We typically sell out of ALL of the inventory during our monthly openings, therefore we do not have extra items to exchange sizes. If after ordering you notice that you did not purchase the correct size, you are welcome to cancel your order. Simply send us an email to: firstname.lastname@example.org with you order number and full name.
What are the different coffee cozy sizes?
The "Jumbo" size fits: Dunkin Donuts ICED Large, Starbucks ICED Trenta and other cups similar in shape and size
The "Regular Iced" size fits: Dunkin Donuts ICED medium & large, Starbucks ICED Venti & Trenta.
The "Small Iced" size fits: Dunkin Donuts ICED Small & Starbucks ICED Grande as well as the Dunkin Donuts HOT medium.
The "Skinny Hot" size fits: Starbucks HOT Grande & Venti
**Note- You can select your size when adding to cart!**
What are the shipping costs?
At this time we are only able to ship within the United States.
Order total : $0 to $48 = $4.00 shipping
$49 to $72 = $5.00 shipping
$73 to $99 = $6.00 shipping
$100 & up = Free Shipping!
When will I get my purchase?
Processing items for shipment does take time here at our small studio! Our items typically leave our hands 7 to 10 BUSINESS days after purchasing and then it is up to the post office to transport your goodies! You will receive a tracking number in your order fulfillment email.
How is my order shipped?
All items are shipped via USPS within the United States. Please note that USPS may take several days depending on where you are located in the US. The Love, Mich Collection® is not responsible for mis-delivered, lost and/or damaged packages. Unfortunately once your package has left our studio and gone into the hands of the USPS, we have no control over it. If you have an issue with your package, or the delivery of your package, please contact your LOCAL United States Postal Service office.
What should I do if my package says it was delivered but it wasn't?
Unfortunately, it is not unusual for the Post Office to mark something delivered and then it doesn’t actually show up until a day or two later. We understand it can be very frustrating! If it does not show up the next day, please contact your local Post Office (you can find their number on Google as opposed to the main 1-800 number) ask them to look into it. Often times their “inside” tracking system is much more detailed and they might be able to locate it that way. Once the packages leave our facility, we must rely on the post office to take it from there. The Love Mich® Collection is not responsible for mis-delivered or lost packages as this is completely out of our control. If the post office indicates there may be a chance that the package is being returned to us for some reason, please let us know so we can keep an eye out in case it does.
I read that multiple orders from the same purchase date were automatically combined but I was charged shipping on each order. What happened?
We use the term “automatically combined” to mean that you do not need to request to combine your orders IF your first and last SHIPPING name are identical. However, this is something we have to do manually with each individual order. “Combining” an order in our shipping program does not issue an automatic refund. This is another step that we process manually and individually with each order. When it is processed, you will receive an email notification. Sometimes that happens before the packages leave our studio and sometimes it happens in the days following. It all depends on how fast we can get to it. Please remember this is a courtesy and something that many companies will not do simply due to the volume of orders and the amount of time needed to do so.
I live locally, can I pick up my order?
Unfortunately, no. The policy is shipping only. Thank you for understanding! Be sure to follow us on social media to see when we will be at local events!
Do you ship internationally?
Not at this time, sorry!
How do I wash my coffee cozy?
Spot clean or hand wash only using a mild detergent and AIR DRY. Do NOT put your cozy in the dryer or microwave!
Remember to be gentle when cleaning your cozy as scrubbing on the print will result in fading.
How do I sign up for the NEWSLETTER?
Click HERE for the newsletter!
What is your return policy?
Returns are considered on a case by case basis by the original purchaser ONLY. Please contact us directly at email@example.com with your order number and full name to discuss. Customers are responsible for return shipping. Returns must be made within 14 days of receipt of the item regardless of when you took the item out of its' packaging.
What is your policy on resale?
There is a Love Mich® Official BST group on Facebook if you find yourself in a position to want to sell or trade your Love Mich® items. Please note - ALL BST transactions, including those that occur in our Official BST group, are AT YOUR OWN RISK. We do not accept any responsibility for any transactions or items that take place from person to person.
Please also note - the ONLY authorized seller of our products is OUR own website. We cannot confirm the authenticity of products purchased anywhere but directly from our official website.
Further, we do NOT allow our products to be sold above our current retail price.
How can I stay the most up to date with your shop?
Join our private Love Mich® Insiders group on Facebook!
Also, be sure to follow on Instagram: @lovemichco
I sent an email, when will I get a response?
We try our very best to respond to emails as timely as possible during normal business hours. We are generally in the studio on Monday, Tuesday, Thursday and Friday. We are closed on Wednesdays, Saturdays, Sundays and all major holidays.
Please note, if your email is with regard to an order that has already occurred, we will do our best to respond within 5 business days.
If your email is a general inquiry, question or comment, it could take us a couple of weeks to respond. We are always working to improve our response times but especially in the days surrounding a monthly shop opening, our inboxes are flooded!
Do you do bridal orders or large special orders?
We are currently booked for all of 2018 and part of 2019 with regard to special orders. If you have any special order related questions, you may email us at firstname.lastname@example.org
Do you offer a bulk order discount?
Are you taking on any wholesale accounts?
Not at this time.
Are you in any local stores?
No, we only sell our products in our online shop!
I bought one of your items through a BST (buy/sell/trade) site and have an issue with it. Can you help?
Unfortunately, we are unable to assist with any issues that occur with person to person sales of our products. We have no control of what happens to our items prior to, during or after these types of exchanges. We love that so many folks want to share their love of Love Mich® but all of those types of transactions are at the buyer and seller's own risk.
Why do your restocks usually happen on a weekday during normal business hours?
We are a business and operate during normal business hours, therefore, our shop openings occur during those times. We have families and tiny humans to care for after hours, weekends and holidays, just like many of you!
I am participating in a giveaway/fundraiser for a local charity/organization and am wondering if you would be able to make a donation to our cause?
We truly appreciate you thinking of Love Mich® to be a part of your event. We receive regular requests to donate our items for charitable organizations. As much as we would love to be able to support all of these wonderful causes, being a small business with an incredibly high demand for our products, we are unable to make donations. These types of inquiries take a significant amount of time and we are no longer able to respond to each individually. We appreciate your understanding!